Important: Please double check your shipping address and that the addressee is the name of someone who lives at that residence.
♥Where is the shop based?
I'm based in Madrid, Spain.
♥ When will my order ship?
I usually ship once a week, Monday or Friday. If I have a higher flow of orders in a week, I ship twice in that week. So the time for me to send your order would be between 4 to 7 days.
♥ Does my order come with tracking?
— Since tracking in Spain cost an additional fixed fee, I have separated a listing for adding tracking to your order. If you don't add the tracking listing to your cart, your order will be shipped by ordinary mail, no tracking included.
♥If I place two separate orders, can you combine them?
— Yes, please email me asap with your order numbers to [email protected]. After shipping is done, orders can't be combined.
♥ When will I receive my order?
— International delivery times can take anywhere from 7-30 business days. Please contact me if your order hasn't arrived by then so we can work something out. If you're from Spain or Europe Union then you should receive it within 15 working (even less) days after shipped depending on your location.
♥ For returned packages: If your order is sent back to me due to an incorrect address or otherwise, you can pay for shipping again to have the package re-sent or I can refund your order.
♥ For international orders: When ordering to an address outside of the European Union, your order may be subject to additional duties or fees at time of arrival. Before making an international purchase, please be aware of these fees. As the buyer, you are responsible for paying these fees, they are not covered in the cost of your order.
Any doubts or inquiries don't hesitate to contact me.